All orders can be made online or by email correspondence. Once an order has been placed you have 3 days to cancel the order before production begins on your custom made furniture. We can not accept returns unless the headboard is damaged as a result of a manufacturers defect or you have been sent the incorrect goods.
We pride ourselves on the quality of our furniture. We will always ensure your rights are met under the Consumer Guarantees Act 1993. Your headboard has a 1 year manufacturers warranty. Your fabric is protected by the Warwick fabrics guarantee to replace any fabric which is found to be faulty as a result of a manufacturing defect and which has been used in accordance with our performance ratings and care instructions. Fabrics supplied by you are not guranteed by Spenky Design.
Spenky Design does not sell or rent your personal information to third parties.
We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Spenky Design Ltd, our users, or others.
It is the policy of Spenky Design to send our members emails throughout the purchasing process and other Newsletter emails they elect to receive. Further, it is our policy to immediately remove any member from any mailing list upon the member's request. In addition, Spenky Design will send out promotional material to its Newsletters subscribers promoting material related to Spenky Design.
We use Paystation to protect the security of your personal information, including credit card information.
Your credit card details do not get processed or transmitted through or via Spenky Designs website; all transactions are processed through a secure payment service provider. Spenky Design uses Paystation to provide this service. Paystation hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings.
Your credit card details are not held by Spenky Design and cannot be accessed by Spenky Design staff.